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Privacy Policy

At Ilaia, we value your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (India). This policy outlines how we collect, use, store, and protect your personal data. By using our website (www.shopilaia.com), you consent to the terms outlined below.

1. Collection and Use of Personal Data

  1. Data We Collect:
    • Personal Information: Name, email address, phone number, delivery address, and payment details when you place an order.
    • Usage Data: Information about how you interact with our website, including IP address, browser type, and cookies.
  2. Purpose of Data Collection:
    • To process and deliver your orders.
    • To communicate updates regarding your orders and respond to inquiries.
    • To enhance our website and customer experience through analytics and feedback.
    • For compliance with legal obligations and fraud prevention.
  3. Legal Basis for Processing:
    • Your explicit consent when you provide data during purchases or account registration.
    • Performance of a contract (e.g., fulfilling your order).
    • Legitimate interests such as website improvement and fraud prevention.

2. Data Sharing and Disclosure

  1. Third-Party Service Providers:
    • Your personal data may be shared with secure third-party payment processors, delivery partners, or analytics providers, strictly for fulfilling the purposes stated above.
  2. Legal Obligations:
    • We may disclose your data to comply with legal requirements, court orders, or requests from government authorities under applicable laws.
  3. Cross-Border Data Transfers:
    • If your data is processed or stored outside India, we ensure adequate safeguards are in place in accordance with the Act.

3. Data Security and Retention

  1. Data Security:
    • Your personal data is stored on secure servers and accessed only by authorized personnel. 
  2. Retention Period:
    • Personal data will be retained only for as long as necessary to fulfill the purposes stated above or as required by applicable laws. Once the retention period expires, data will be securely deleted.

4. Rights of the Data Principal (You)

As a user, you have the following rights under the Digital Personal Data Protection Act, 2023:

  1. Right to Access: You may request a copy of the personal data we hold about you.
  2. Right to Correction and Erasure: You can request corrections to inaccurate data or deletion of your data, subject to legal requirements.
  3. Right to Consent Management: You can withdraw your consent to data processing at any time. However, withdrawing consent may affect our ability to provide certain services (e.g., order processing).
  4. Right to Grievance Redressal: If you believe your rights have been violated, you may file a complaint with our Grievance Officer or escalate to the Data Protection Board of India.

To exercise these rights, contact us at ilaiashp@gmail.com.

5. Cookies and Tracking Technologies

  1. Cookies Usage: We use cookies to enhance your browsing experience, track website performance, and analyze traffic.
  2. Consent for Cookies: By continuing to use our website, you consent to the use of cookies. You may manage or disable cookies through your browser settings.

6. Credit Card and Payment Information

  1. Secure Payment Processing: Your payment information is processed securely by third-party payment gateways. We do not store your credit card details.
  2. Fraud Prevention: We reserve the right to share transaction details with relevant authorities or payment processors for fraud investigations or legal compliance.

7. Data Breach Response

In the unlikely event of a data breach, Ilaia will:

  1. Notify affected users and relevant authorities within the timelines prescribed under the Act.
  2. Take immediate steps to contain and mitigate the breach.

8. Grievance Redressal Mechanism

  1. Grievance Officer:
    • Name: [Designated Grievance Officer Name]
    • Email: ilaiashp@gmail.com
    • Response Time: We aim to respond to grievances within 15 days as required by the Act.
  2. Escalation: If you are unsatisfied with the resolution, you may escalate your complaint to the Data Protection Board of India.

9. Updates to this Privacy Policy

Ilaia reserves the right to update this policy to reflect changes in law, technology, or business practices. Changes will be communicated on our website, and continued use of the website after such updates constitutes acceptance of the revised policy.

10. Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi.

For further inquiries about this Privacy Policy or to exercise your rights under the Act, contact us at ilaiashp@gmail.com.